商務英語 Unit 3 Travel

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1、Unit 3Unit 3Travel Travel Travelers are always discoverers, especially those who travel by air. There are no signposts in the sky that a man has passed this way before.Anne Morrow Lindbergh(安妮安妮莫羅莫羅林德林德伯格伯格) (1906 2001) was a pioneering American aviator, author, and the spouse of fellow aviator Char

2、les Lindbergh.Quotation Topics for presentationu What is your favorite way of traveling? Follow a travel group? Travel by yourself?u What do you enjoy about traveling? What are the advantages of traveling?u Tips for traveling abroadAmerican or British English?gasolinetruckparking lotvacationcabbagga

3、geround tripsubwayflight attendantfreewaylineschedulepetrollorrycar parkholidaytaxiluggagereturn triptubesteward/stewardessmotorwayqueuetimetableAmerican British Travelu useful expressions on travelingFamous sayingsv The world is a book. One who never travels reads but one page of it. Augustin 世界是本書

4、，從不旅行的人等于只看了這世界是本書，從不旅行的人等于只看了這本書的一頁而已。本書的一頁而已。 奧古斯丁奧古斯丁v Read ten thousand books, travel ten thousand miles. 讀萬卷書，行萬里路。讀萬卷書，行萬里路。 Reading 1: Free flight offerEmirates Airline (shortened form: Emirates) is a major airline in the Middle East, and a subsidiary of The Emirates Group. It is the national

5、 airline of Dubai, United Arab Emirates (UAE). Emirates operates an international network from its hub at Dubai International Airport, spanning North America, South America, Europe, Asia, Africa, the Middle East and Australia. The airline operates over 1,990 passenger flights per week, to 101 destin

6、ations in 61 countries across 6 continents. The company also operates four of the worlds longest non-stop commercial flights from Dubai to Los Angeles, So Paulo, Houston, and San Francisco.Free flight vouchervoucher 優(yōu)優(yōu)惠券惠券luxury 豪華的，奢侈的豪華的，奢侈的outstanding 杰出的杰出的be aware of 意識到意識到extensive 大量的，廣闊的大量的，

7、廣闊的destination 目的地目的地enclosed 附上的附上的questionnaire 問卷調查問卷調查update 更新更新database 數(shù)據(jù)庫數(shù)據(jù)庫relevant 相關的相關的claim 認領，獲得，索取認領，獲得，索取in addition 此外，另外此外，另外respondee 應答者，響應者應答者，響應者free prize withdrawal免費抽獎免費抽獎accomodation 住宿住宿exotic 外來的，異國情調的外來的，異國情調的qualify 使有資格使有資格ensure 確保確保complete 完成完成leaflet 傳單，說明書傳單，說明書ta

8、ke advantage of 利用利用notify 通知，告知通知，告知on board 登上登上New words and expressionsPara 1: GreetingPromotion letterPara 2: PurposePlease fill in the enclosed questionnaire and give us your views as a business traveler as well as let us update our database so that we can send you in the future only the infor

9、mation and offers that you are interested in.Para 3 & 4: OffersFree flight voucher: claim a free Economy ticket if you fly a First or Business Class trip with Emirates before July this year.Free prize draw: the winner will receive a Business Class trip for 2 people to Hong Kong, Singapore & Bangkok,

10、 including 7 nights luxury hotel.Airline Promotion letter Para 5 6: EndingDeadline: send back the completed questionnaire by 22 January.Notification date: 5 MarchGood wishes: take advantage of the free flight offer good luck with the prize draw welcome to Emirates flight. Comment on the letterThe st

11、yle is formal. The language is simple, clear & accurate. The tone is friendly and pleasant.ARead the letter and answer the questions1. What is the purpose of the letter?Collect the views of business travelers and update the information for the database.2. What incentive is the company offering if yo

12、u fill in the questionnaire?A free Economy flight voucher and a chance to win a prize draw for a luxury Far East holiday.3. What condition is attached to the offer?You must take a First or Business Class trip with Emirates before July this year.4. Why do companies run this type of promotion?To encou

13、rage people to respond.To create brand awareness and loyalty.Word studiesbe aware of/thatHe is well aware of the dangers of smoking, but still can not give it up.He is not aware that his son is having difficulties at school.He is not fully aware of his mistakes.fill in Please fill in the form and ha

14、nd it in together with your application.When you apply for an e-mail address, you need to fill in your personal information on the Internet.Word studiesensureAll the necessary steps have been taken to ensure his safety.You must ensure that everyone is informed. be relevant to For further information

15、, please see the relevant parts in the guide book.This information is not directly relevant to the case.claimSomeone has found my lost watch. Ill go to claim it.If an old man has problems, he can claim special aid from the government.Word studiesqualify for People of low incomes may qualify for gove

16、rnment aid.With his masters degree, he is qualified for a teaching position in the middle school.notifyIf there should be any changes, you will be notified.Please notify all the staff that the Managing Director is coming for a visit tomorrow.on board The train is about to leave. Lets go on board.The

17、 flight attendants stand at the gate to welcome the passengers on board the plane.Which of the following nouns from the letter are countable? Which are uncountable?Bservice network destination questionnaireresearch view information effortflight voucher respondee accommodationlocation leaflet offer l

18、uck?CCCUCU?CCCUCCCUC Correct the mistakes below.Alpha Airlines flies to an extensive network of major destinations. We need information from you. Help us with our research by filling in two questionnaires and you will be entered into a prize draw for a trip for two people including seven nights luxu

19、ry hotel accommodation in one of three exotic locations.Language review: will1. You will have experienced our outstanding service (line 1)2. Youll be helping us with our research on your views (line 4)3. This will ensure that we only send out (line 5)4. We will send you a free flight voucher. (line

20、7)5. In addition we will be entering all reposndees names (line 10)6. The winner will receive a Business class trip (line 11)7. You will find full details in the enclosed leaflet. (line 16)8. The winner will be notified by 5 March. (line 18)9. We will be welcoming you (line 19)will + have V-ed:will

21、+ V:will + be V-ed:will + be V-ing:13, 4, 6, 782, 5, 9Which example(s) refer(s) to:PastPromisesFuture 13, 4, 5, 6, 82, 7, 9v will + dov will + have donev will + be donev will + be doingv will + have doneeg. By the end of this year, I will have saved up 50,000 yuan. 到今年年底，我將能夠攢足到今年年底，我將能夠攢足5萬元。萬元。v w

22、ill + be doneeg. The winner will be notified by 5 March. 我們將在我們將在3月月5日通知獲獎者。日通知獲獎者。v will + be doing eg. Sorry, I cant come, because I will be giving a lecture at 10:00 tomorrow morning. 對不起，我來不了了，因為明天上午對不起，我來不了了，因為明天上午10點點我要進行演講。我要進行演講。A service designed for the business travelerHoliday in the Far

23、EastThis information will help us (line 4)Your feedback will also allow us (line 5)The future will be of genuine relevance (line 8)You will be doing us a great favor too. (line 11) will be entered in a free prize draw. (line 16)The winner will enjoy an Emirates (line 19)Free Economy ClassWe will tha

24、nk everyone who responds (line 28)Exercise Skills Making arrangements on the telephoneCall 1Purpose Philippa Knight calls Maria Bonetti to make an appointment see her in London next week.Result The appointment is fixed for Wednesday at 2pm.Call 2Purpose Philippa Knight calls Maria Bonetti to resched

25、ule their meeting because her flight has been delayed.Result Marias phone is engaged when she calls so she has to leave a message.Listen to the first call again and complete the extract below.Knight: Im calling because Ill be in London next week and _ you. I want to tell you about our new collection

26、.Bonetti: Great. What _? Im fairly free next week, I think.Knight: _? In the afternoon? Could _then?Bonetti: Let me look now. Let _. Yes, thatd be no problem at all. _ two oclock? Is that OK?Id like to make an appointment to seeday would suit youHow about Wednesdayyou make itme check my diaryWhat ab

27、outListen to the second call again and complete the extract below.Receptionist: Thank you. Im putting you through. Hello, Im afraid shes engaged at the moment. _ or can I take a message?Knight: Ill leave a message please. The thing is, I should be meeting Ms. Bonetti at 2pm, _. My plane was delayed,

28、 and Ive got to reschedule my appointments. If possible, _ tomorrow. _ in the morning. _ here at the hotel, please?Receptionist: Certainly. Whats the number, please?Knight: Its _.Will you holdbut somethings come upId like to meet herPreferably Could she call me back020 7585 3814Annoying things on fl

29、ightReading 2: Air rageAir rageAWhat can make people behave badly when flying?Background informationDelta Air Lines 達美航空公司達美航空公司International Air Transport Association國際航空運輸協(xié)會國際航空運輸協(xié)會（IATA）words and expressionsabusive verbal assault retiremet delay storm runway pistol tyre compel incident misbehavio

30、r adrenalin decrease cramped circumstance let rip septuagenarianstewardbe down to aviation consultancy carrier ban conflict 辱罵的辱罵的口頭的，言語的口頭的，言語的攻擊攻擊退休退休延期，耽擱延期，耽擱氣沖沖地走氣沖沖地走（飛機）跑道（飛機）跑道手槍手槍輪胎輪胎強迫，迫使強迫，迫使事件事件品行不端品行不端腎上腺素腎上腺素減少，降低減少，降低擁擠的擁擠的情形情形毫無拘束地講話毫無拘束地講話七十歲老者七十歲老者 乘務員乘務員歸結為歸結為航空制造業(yè)航空制造業(yè)咨詢咨詢載體，運送者載

31、體，運送者禁止禁止沖突沖突Passengers behaving badlyPara 1 2: Abusive passenger a common problem1. How often are airline crews suffering from passenger assaults at work?They suffer about 100 verbal and physical assaults every month.2. Why are some airline cabin crews seeking early retirement?They seek early retir

32、ement because of their stressful work.3. What had caused the businessmans misbehavior in Para 1?It was caused by delayed flight and lost luggage.Passengers behaving badlyPara 3 5: Causes of air rageMajor causeStress: People have no control of the situation when they are on board the flight. Their un

33、happiness and uneasiness gather until a breaking point. A 70-year-old passenger hit a steward just because of being told that there was no more steak.Other causesAlcohol, smoking, changing views on technology & authority, and mass travel.Passengers behaving badlyBRead the article again and find two

34、examples of passengers behaving badly.1. A businessman shot out the front tyres of a plane on the runway.2. A 70-year-old man hit a steward because there was no more steak.CWhich of the following reasons are given for passengers behaving badly?1 Flights dont leave on time.2 Passengers dont feel safe

35、.3 Airline staff dont put the customer first.4 Flight attendants arent polite.5 Some terminals are too crowded.6 Passengers feel worried and nervous.7 The airline food is of poor quality.8 Somepassengers get drunk.9 Some airlines dont have no-smoking policies.10 Passengers dont respect authority.pas

36、senger crew retirement staff luggageassociation stress situation excuse controltechnology abuse alcohol steak blamecondition travel steward issue causeCCUCUCUCCUUUUCCCUCCCDWhich of the following are countable and uncountable nouns?Passengers behaving badlyPassengers behaving badlyEWrite a letter of

37、complaint to an airline about an incident that occurred on a flight. In your letter, you should include:- the purpose of the letter- details of the incident- what you want the airline to doYou should write no less than 100 wordsListeningBusiness travelers problemsAProblems with business travelersLis

38、teningBusiness travelers problemsBListen again and answer the questions1. David Creith is the Customer Service Teaching manager:a) for which airlinea) British Airwaysb) at which terminalb) Terminal 4c) at which airportc) London Heathrow2. Some people want:a) _b) _c) _to sit next to their colleague3.

39、 Why is it not possible to give everyone the seat they want?Because the aircrafts are sometimes fully booked.4. Why do airlines have to oversell flights?Because of commercial pressure.5. Who are Gold Card holders?Passengers on BAs frequent flights scheme.6. What do Gold Card holders often ask for?Th

40、ey often ask for seat upgrade.an aislea windowListeningBusiness travelers problemsCDavid Creith talks about how he deals with telephone complaints. Listen and complete the chartListen _Find _Example: _Not caused by _ by _Make sure it doesnt _Offer an _ if requiredvery carefullythe actual cause of th

41、e complaintdelayed flightthe airlineorBritish Airwayshappen againapologyCase studyThe team-building seminarBackgroundCompany HeadquartersEventParticipants VenueTimeActivitiesPurposeIDP, a computer software companyLos Angeles, USAA team-building seminar20 senior managersVienna, AustriaFriday to Sunda

42、yInformal meetings, executive gamesReward the managers for their hard workCase studyHotel detailsHotel Monarch HotelDorfmann HotelLocationTransportFacilitiesMealsPaymentSecretarial help & interpreterCity center, near top restaurants, Opera House & shopping. 18th century hotel30 kms outside Vienna, l

43、ovely countryside, forest, lake. Modern hotel (1952)Hotel shuttle carsHotel luxury busHealth club, gym, pool, sauna, shop. Facilities shared with other guestsHealth club (for IDP guests only), pool, sauna, running track through countrysideOutstanding cookingHealthy family-style cookingBy 31 DecOn/be

44、fore 12 Nov.10% discount$40 an hourFree of chargeCase studyNo of participantsArrival timeDeparture timeType of hotelEquipment requiredMeals requiredDetailed arrangements for the seminar20 (male 12/female 8)Registration: 5pm, Friday, 12 Nov.5pm, Sunday, 14 Nov.4 or 5 star hotelOverhead projector, fli

45、p chart, Powerpoint, VCRFriday: dinner; Saturday: breakfast, lunch, & dinner; Sunday: breakfast, lunchCase studyWriting taskYou are the head of Corporate Travel at Universal Airlines. Write an e-mail to the manager of the hotel chosen for the team-building seminar to confirm the booking, giving deta

46、ils of the number of participants, arrival and departure times, equipment and any other special requirements.Your e-mail should be no less than 120 words.辜鴻銘辜鴻銘(Ku Hungming) Ku Hungming（1857-1928），coming from Fujian province, was a great translator in the Qing Dynasty. He was a quite learned person

47、and thus got a neak name which went Strange Talent(“清末怪杰”)。Whats more, he was the first Chinese who could be well matched with the Westerners. travel and study in Europe mastered nine foreign languages the most distinguished Chinese Sage of oriental culture translated works the Discourses and Saying

48、 of Confucius論語 Doctrine of the Mean中庸 the Great Learning大學旅游業(yè)旅游業(yè)tourist industry / tourism導游導游tour guide一日游一日游 one-day sightseeing 團體旅游團體旅游group tour春游春游/秋游秋游spring/autumn outing旅游景點旅游景點 tourist attractions / scenic spots山水風光山水風光landscape/ scenery with mountains and rivers名勝古跡名勝古跡 places of interes

49、t自然景觀自然景觀 natural scenery 人文景觀人文景觀 places of cultural and historical interestvfollowing a travel group convenient transportation convenient accomodation tired, less time to enjoy favorite scenery spotsvtraveling by yourself free, fully enjoy yourself bother: tickets, accomodation dangerousbackvAdvan

50、tages of travelingbroadening your view/mind- come into contact with different cultures- meet people of different colors- go through peculiar rites and ceremoniesrelieve boredom and stress- bring you enjoyment and attractionbackvWords used to modify countable nouns:v A, some, any, v few, a few, sever

51、al, v many, many a, v A lot of, lots of, a number of, v A great manyvWords used to modify uncountable nouns:v Some, muchv little, a little,v Plenty of, a lot of,v A great deal of, EmergienciesDont panic! Fasten your seat belts immediately!Our captain has confidence to land safely. All the crew membe

52、rs of this flight are well trained for this kind of situation. So please obey instructions from us.不要驚慌。不要驚慌。馬上系好安全帶。馬上系好安全帶。我們的機長完全有信心安全著陸。我們所有的機組我們的機長完全有信心安全著陸。我們所有的機組人員在這方面都受過良好的訓練，請聽從我們的人員在這方面都受過良好的訓練，請聽從我們的指揮。指揮。 v Tips for traveling abroadLearn about the places that you plan to visit ,such as the language, history, culture , customs and politics.Learn about the travel agents, transportations, and travel insuranceMake sure of the things to take , such as your ID card, passport, the right amount of money