UnitBusiness TravelPPT課件

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1、【Learning Objectives】After finishing this unit, students should know some useful expressions used in a business travel. know the appropriate behaviors during a business travel. know how to write a meeting agenda. 第1頁/共59頁Warm-up Work in groups. Before making a business travel,what preparations shoul

2、d be made? Discuss ingroups and tick the items you think necessary. ( )1. Reserve a hotel in advance.( ) 2. Book a travel ticket.( ) 3. Carry important documents.( ) 4. Carry your passport.( ) 5. Prepare your luggage, e.g. make-up, toothpaste, brush, bathing suit. 第2頁/共59頁( ) 6. Carry your drivers l

3、icense, ID card.( ) 7. Buy travel insurance in case of some disasters.( ) 8. Take enough cash or your credit card.( ) 9. Put your name and telephone number on your luggage.( ) 10. Confirm your flight time before leaving in case it delays. 第3頁/共59頁Listening & Speaking Task 1: Listen to 5 dialogues an

4、d complete each dialogue with the missing information, then practice the dialogues with your partner. New Words and Expressions book v. 預(yù)訂 terrific adj. 極好的；極妙的 economy class 經(jīng)濟艙 reservation n. 預(yù)訂 plain coffee 純咖啡 strawberry n. 草莓 currant bun 葡萄干小圓面包 vanilla n. 香草 check out 退房結(jié)賬 come to 總數(shù)為；共計 cash

5、n. 現(xiàn)金 credit card 信用卡第4頁/共59頁Dialogue 1A: Good morning. Welcome to the Friendship Hotel. Can I help you?B: Good morning. I want to book _ for next Saturday and Sunday, please. A: OK. How about a single room with a bath and television, 75 per night?B: _.A: Whats your name, sir?B: David, David Brown.a

6、 single room with a bath Thats terrific 第5頁/共59頁Dialogue 2A: Hello, Air China Flight Reservations. What can I do for you?B: Hello. May I have a ticket to _ for May 13, please? A: Wait for a minute. Let me check it. All right. How do you want to fly, _ _?B: I prefer economy class. A: OK. Your name, p

7、lease?B: Anna Baker. first class Washington economy class or第6頁/共59頁Dialogue 3A: Good afternoon. My name is Catharine Baker. I _ at your hotel the day before yesterday. B: Catharine Baker. Oh, yes. Youre in Room 901, on the 9th floor. Here is the room card. If you need any help, please call 778-236.

8、A: OK. Thank you so much. B: _. Youre welcome made a reservation 第7頁/共59頁Dialogue 4A: Customer Service. Can I help you? B: This is Ms. White from Room 102 calling. Id like a _ and a coffee with milk.A: OK. Anything else, Ms. White?B: _, two currant buns and an Italian vanilla ice cream. Two strawber

9、ry sandwiches plain coffee 第8頁/共59頁Dialogue 5A: Good morning. Im Mr. Smith. Id like to check out today. Can I have my bill, please?B: OK. _. How would you like to make the payment? Cash or credit card?A: Credit card, please. B: All right. _. Please sign here It comes to 630 第9頁/共59頁Task 2: Listen to

10、 the dialogue and decide if the following statements are True (T) or False (F). New Words and Expressions textile n. 紡織品；織物 look forward to 盼望；期待 bumpy adj. 顛簸的 land v. 著陸；登陸 overcome v. 戰(zhàn)勝；克服 jet lag 時差反應(yīng) considerate adj. 考慮周到的第10頁/共59頁( ) 1. Mr. Cooper and Fang Hui met at the airport. ( ) 2. It wa

11、s the first time for Mr. Cooper to visit China. ( ) 3. Mr. Cooper had a very good flight.( ) 4. Fang Hui was the secretary of Shanghai Textile Import & Export Corporation.( ) 5. Mr. Cooper needed a good rest to overcome the jet lag.( ) 6. Mr. Cooper and Fang Hui would go to the hotel to attend a ver

12、y important meeting. TTFFTF第11頁/共59頁Situational Dialogue Mr. Smith is on a business trip in China. After several days hard work, hed like to go sightseeing for relaxation. The Great Wall is his first choice. Li Mei is his tourist guide. Now make a dialogue between Mr. Smith and Li Mei. The following

13、 sentence structures are for your reference. After you finish the dialogue, practice it with your partner. 第12頁/共59頁u Welcome to China. Id like to show you aroundu Would you please tell me something about the history of the Great Wall?u The construction of the wall started in the Zhou Dynasty in the

14、 7th century BC and continued until the Ming Dynasty in the 15th century.u How long did it take to complete the wall?u It took altogether 2,000 years.u The existing wall was constructed in the Ming Dynasty.u It looks like a giant serpent winding its way over the mountains.第13頁/共59頁u How long is the

15、wall?u Its length is about 6,000 kilometers. Thats why we Chinese people call it “Ten Thousand Li Long Wall”.u What a marvelous sight!u The Great Wall is one of the eight great wonders of the world.u The Great Wall is indeed the crystallization of the industry and wisdom of the Chinese people and al

16、so a symbol of ancient Chinese culture.u Thanks for your introduction.u Youre welcome.u Have fun! 第14頁/共59頁Passage Listen to the passage, and then fill in the blanks with the missing words. New Words and Expressions hectic adj. 忙亂的；忙碌的business suit 西裝 essential n. 必需品hand out 分發(fā)；分配 booklet n. 小冊子 un

17、derwear n. 內(nèi)衣物 hygiene n. 衛(wèi)生 come in handy 遲早有用 fumble v. 笨手笨腳地摸索或處理 document n. 文件；文獻 waterproof adj. 防水的 folder n. 文件夾第15頁/共59頁 Traveling abroad for business _ and only for a short period of time can be hectic. However, if you can follow my helpful tips for overseas business travel, you would _. F

18、irst, bring with you enough clothes. It is better to check the weather in advance and _. You may also want to consider to take one or two business suits and shoes with you since you are on a business trip. Second, _ and other business essentials. Since you are going to meet a lot of people on your t

19、rip, you need to hand out your cards and maybe _ your company and business. even a booklet about on a tight schedule not be feeling so tired andnervous wear appropriate clothes get enough business cards 第16頁/共59頁Third, always have a suit, underwear, and your personal hygiene products with you. Dont

20、check these things with your luggage on an airplane. If you lose your luggage, you dont _ buying a lot of things that may not even fit, and these things would _.Fourth, get all your travel documents and ID card together; put them in a waterproof document folder. come in handy have to fumble over 第17

21、頁/共59頁Language Focus Booking airline tickets 1. When is the next flight to Los Angeles?2. Are there seats available on the next flight?3. Id like to book a flight to Washington for the ninth of June, please.4. Id like a first class ticket to Boston for this Sunday.5. Id like to travel first class, p

22、lease.6. Id like a morning flight.7. Id like to make a reservation to New York for July 5.8. Id like to reconfirm my plane reservation.9. I want a first class open return, please. 第18頁/共59頁Making a reservation 1. Id like to book a double room for Tuesday next week.2. Id like to book a single room wi

23、th bath from the afternoon of October 4 to the morning of October 10.3. Id like a quiet room away from the street if there is possible. 4. I would like to make a reservation for a conference room from 12th to 14th October.5. What is the rate, please?6. The daily rate for this room is 50.第19頁/共59頁 7.

24、 What services come with that? 8. Could you provide coffee and buffet lunch at noon? 9. Do you provide laundry service?10. Are there any special discounts for a double room?11. Sorry, we are all booked up.12. How long will you stay?第20頁/共59頁Checking in 1. Id like to check in, please.2. I made a rese

25、rvation yesterday in the name of John Smith.3. Wait a moment. Let me check it.4. Could you show me your passport and ID card, please?5. Please fill in the registration card, please.6. Here is your room card and a booklet for our room service.7. Can I help you with your luggage?8. The porter will tak

26、e your bag up to the room. 第21頁/共59頁Checking out 1. Id like to pay my bill now.2. Were leaving today. Id like to pay the bill.3. How about the charge for the days I shared the room with my friend?4. Have you used any hotel services this morning or had breakfast at the hotel dining room, Mr. Green?5.

27、 Your name and room number, please?6. How do you like the payment?7. Can I pay by credit card?8. The total for the eight days is five hundred sixty yuan and eighty fen. 第22頁/共59頁Easy Time Enjoy the following song. When You Say Nothing At All By Alison Krauss 第23頁/共59頁Reading Lead-in Work in pairs. B

28、efore you read the text, choose the best answer to the question below according to your experience or common sense. Then you can exchange your answer with your partner and tell your reasons for the choice(s) you made. 第24頁/共59頁Which of the following behavior is considered appropriate during a busine

29、ss travel? Tick the best answer. ( ) 1. Dress casually. ( ) 2. Dress formally and keep clean. ( ) 3. Shine your shoes before going out. ( ) 4. Take a lot of cash with you in case of financial crisis. ( ) 5. Learn some knowledge of business etiquette.第25頁/共59頁 ( ) 6. Take the food you like in case yo

30、u are not accustomed to the local food. ( ) 7. When taking dinners, you should behave with grace. ( ) 8. You should keep polite and wear a big smile all the times. 第26頁/共59頁Reading How to Behave Appropriately on a Business Trip 第27頁/共59頁New Words and Expressionsthousandth /auznauzn/ det. 第一千；千分之一con

31、scious of 知道的；察覺的proper /prprp p/ adj. 恰當(dāng)?shù)?；適當(dāng)?shù)膔epresentative /reprreprzentzentt tv v/ n. 代表carry-on /krkrn n/ adj. 隨身攜帶的airline /e elalan n/ n. 航空公司show up 露面；露出trade show 貿(mào)易展覽；展會positive /p pz zt tv v/ adj. 積極的；肯定的professionally /prprfefen nl l/ adv. 職業(yè)地；專業(yè)地attire /tata/ n. 衣服；服裝第28頁/共59頁golf cours

32、e 高爾夫球場punctual /p pktktu ul l/ adj. 準(zhǔn)時的；守時的casual /kku ul l/ adj. 非正式的；隨便的keep in mind 記住；牢記represent /reprreprzentzent/ v. 代表；象征sink /s sk k/ v. 下沉；沉沒brush up on 重溫；重新練習(xí)（已荒疏的技巧）table manners 餐桌禮儀embarrassing /m mbrbrs s/ adj. 令人尷尬的；令人窘困的gaffe /gfgf/ n. 失禮；失態(tài)；失言grace /gregres s/ n. 優(yōu)美decorum /d dk

33、kr rm m/ n. 端莊得體 第29頁/共59頁at all times 隨時；永遠faux pas /f fu upp/ n. 失態(tài)；失言；失禮companion /k km mpnpnn n/ n. 同伴；伙伴reimburse /ririm mb bs s/ v. 補償；償還charge /t t d d/ n. 費用tricky /trtrk k/ adj. 需要技巧或智謀的guidebook /gagadbukdbuk/ n. 旅行指南；手冊destination /destdestnenen n/ n. 目的地 第30頁/共59頁Notes 1. As a representa

34、tive of your company, you need to know how to behave appropriately on a business trip. 作為公司的代表，你需要清楚怎樣的行為是適作為公司的代表，你需要清楚怎樣的行為是適 合商務(wù)旅行的行為。合商務(wù)旅行的行為。第31頁/共59頁2. Showing up for a trade show or a meeting with a client dressed in yesterdays clothes will not make a positive impression. 出席貿(mào)易展銷會或與客戶見面，身著昨日穿過

35、的衣 服會給人留下不好的印象。 make a positive impression意思是“留下好印 象”。第32頁/共59頁3. You may normally arrive at the office at 8:10 every morning and not speak until after your first cup of coffee, but clients will not take kindly to your decision to be 10 minutes late for an important meeting and still needing to go o

36、ver your notes. 通常你可能每天八點十分才到辦公室，而且直到喝完第一杯 咖啡才會開口說話。但是，你的客戶不會善待你在一次重要 的會議上遲到十分鐘，還要從頭至尾陳述自己的會議要點的 行為。 take to sth/doing sth意思是“產(chǎn)生好感；逐漸習(xí)慣于”。 Example: He took to gardening in his retirement. 他退休 后就喜歡上了園藝。 第33頁/共59頁4. Even though some business trips may include more casual situations, such as lunch, din

37、ner or even golf, keep in mind that you are still representing your company, and like the old saying goes, “Loose lips sink ships.” 即使一些商務(wù)旅行包含比較隨意的場合，比如午餐、晚宴或 打高爾夫球，你也要記住你代表的是公司的形象，正如一句 俗語說得“口風(fēng)不緊船艦沉?！?“Loose lips sink ships.”是一句俗語，意思是“口風(fēng)不緊船 艦沉。”其含義是：輕率的言談將會使敵人得到有用的信息。 第34頁/共59頁5. If you are uncertai

38、n about these terms, consider buying a book on business etiquette for some light reading while on the plane. 如果你不知道該怎樣做，就要考慮買一本關(guān)于商務(wù)禮儀 的書，乘飛機時可作為消遣讀物。 be uncertain about sth的意思是“對某事不確定，沒把 握”。 light reading的意思是“消遣讀物”。 Example: I took some light reading for the train journey. 我?guī)Я艘恍┹p松的讀物乘火車時消遣。 第35頁/共59

39、頁Exercises I. Read the text and decide whether the following statements are True (T) or False (F). ( ) 1. Before you go for a business travel, youd better know how to behave yourself.( ) 2. Your essential items should be packed together with you luggage.( ) 3. Youd better dress yourself formally whe

40、n you meet with an important client.( ) 4. It is essential to be punctual to attend an important meeting.TTTF第36頁/共59頁( ) 5. You can talk casually with you clients and say anything you have in common.( ) 6. Knowing nothing about business etiquette may cause an embarrassing gaffe.( ) 7. Conduct yours

41、elf with grace when attending a meeting, while taking lunch, you can behave casually. FTF第37頁/共59頁( ) 8. Never smoke in front of your clients.( ) 9. Traveling in a foreign country can be very tricky, so make sure you know about the culture and customs of the country you are going to visit before set

42、ting off.( ) 10. A guidebook is necessary when you travel in a foreign country. TFT第38頁/共59頁II. Write the following words in Column A according to their explanation in Column B. Column A Column B1. _2. _3. _4. _5. _6. _7. _8. _not formal stand for or be a symbol go down under the surface making one

43、feel awkward or ashamed a mistake made in a social situation a person that spends a lot of time with you money asked for goods or services place to which sb is going casual represent sink embarrassing gaffe companion charge destination 第39頁/共59頁III. Fill in the blanks with the words or phrases given

44、 below. Change the forms if necessary. conscious of brush up on reimburse positive representative gaffe tricky keep in mind 1. The firm has two _ in every European city.2. His family education has been a very _ influence on him.3. I think shes very _ being the only person in the office who didnt hav

45、e a university education. conscious of representatives positive 第40頁/共59頁4. You will be _ for any loss or damage caused by our company. 5. He didnt realize what a _ hed made.6. We have no vacancies now, but well certainly _ your application.7. Youd better _ your French before going to Paris. 8. From

46、 time to time we have to do rather _ jobs and feel that one of our fingers is get in the way. tricky reimbursed gaffe Keep in mindbrush up on第41頁/共59頁IV. Translate the following sentences into English. 1.1.我下星期一將前往倫敦參加交易會。聽說貴賓館所有房我下星期一將前往倫敦參加交易會。聽說貴賓館所有房間上周就都訂滿了，但不知現(xiàn)在是否有取消的房間。如間上周就都訂滿了，但不知現(xiàn)在是否有取消的房間

47、。如果有的話，我想定一間單人間。果有的話，我想定一間單人間。 Im going to London to attend a trade fair next Monday. I was told that all the rooms in your hotel had been booked up last week. I wonder whether any reservations have been cancelled now. If available, Id like to book a single room. 第42頁/共59頁2. 我要預(yù)訂一個能夠容納八九十人的會議室，要有聲 音

48、設(shè)備、電視機和錄像機。 Id like to reserve a conference room that can accommodate 80 to 90 people, with sound equipment, a television set and a video recorder. 3. 我想預(yù)訂一張9月5日從北京飛往東京的單程商務(wù) 艙機票。 Id like to book a single business class ticket from Beijing to Tokyo for September 5.第43頁/共59頁4. 4. 航空公司多收了我錢，他們后來退還給我了。于

49、是，我就 撤消了對他們的投訴。(reimburse) The airline reimbursed me for the amount they had overcharged me. So I withdrew the complaint to them. 5. 5. 我們將在兩天之內(nèi)免費為您郵寄你預(yù)定的機票。(charge)(charge) We will deliver the air ticket you booked in two days free of charge. 第44頁/共59頁Writing Agenda An agenda is a list of meeting a

50、ctivities in the order in which they are to be taken up, by beginning with the call to order and ending with adjournment. It usually includes one or more specific items of business to be discussed. It may, but is not required to, include specific times for one or more activities. 第45頁/共59頁Form of ag

51、endaThe agenda is usually headed with the date, time and location of the meeting, followed by a series of points outlining the order of the meeting. 第46頁/共59頁Points on a typical agenda may include: Welcome/Introductions Apologies for absence Approve minutes of the previous meeting Matters arising fr

52、om the previous meeting A list of specific points to be discussedthis section is where the bulk of the discussion as well as decisions in the meeting usually takes place Any other business (AOB)allowing a participant to raise another point for discussion. Arrange/announce details of next meeting Clo

53、se meeting 第47頁/共59頁Tips & Warnings Make sure staff members have the agenda 24 to 48 hours prior to the meeting so that they can review what is to be discussed and properly prepare for the meeting. Have staff members keep notes on agenda and keep them in a notebook or file for easy reference. 第48頁/共

54、59頁Sample 1 World Trade CompanyMarketing Department meeting, to be held on Wednesday, 20th May, 2011 at 3:30 p.m. in the conference room.AgendaApologies for absenceMinutes of the meeting held on 6th May, 2011 (copies circulated)Matters arising from the minutes:Minute 6 should be amended as follows:

55、for “30,000” read “ 3,000”Minute 8Mr. Smiths report on the progress of restructuring the sales teamWinter promotion programTo review last months sales recordDate of next meetingAny other business第49頁/共59頁Sample 2 Staff Meeting Tuesday, January 15, 2011 10:30 a.m. until 12:00 noon Conference Room Obj

56、ective: Weekly Update Review and Approve Meeting Minutes from January 8 General Manager: Opening Remarks Operations Manager: Operations Update Marketing Manager: Marketing Update Accounting Manager: P&L and Collections Update Technology Consultant: IT Upgrade Status Report Sales Manager: Client Upda

57、te and Schedule Human Resources Manager: Employee Update General Manager: Wrap up Adjournment第50頁/共59頁Sample 3 Evergreen IndustriesSafety committeeMeeting AgendaMeeting dateMeeting to be held on 19 May, 2011Meeting venueMeeting to be held in the small roomMeeting timeMeeting to start at 10:00 a.m.At

58、tendanceApologiesS Burke, P Townsend第51頁/共59頁Acceptance of previous minutesThe minutes of the safety committee held on 10 May, 2011 were accepted as true.Business arising from the previous minutes1. First aid kit for warehouse (L Jackson)2. Fire drills (R Bebbs)3. Any other business arisingNew busin

59、ess1. Workplace safety inspections (M Burg)2. Any other new businessNext meeting Scheduled for 26 May, 2011Closing 第52頁/共59頁Useful Expressions 日程安排常用句型 1. Participants arrive. 與會者報到。與會者報到。2. Coffee break. 休息。休息。3. Wrap up. 會議總結(jié)。會議總結(jié)。4. Call to Order. 宣布會議開始。宣布會議開始。5. Subcommittee Report. 與會者發(fā)言。與會者發(fā)言

60、。 第53頁/共59頁5. The chairperson invited comments from.(sb) on.(sth). 主席請（某人）就（某問題）發(fā)表意見。6. Unfinished Business. 討論未盡事宜。7. Business arising from the previous minutes. 關(guān)于上次會議記錄中出現(xiàn)的問題。8. Adjournment. 休會。9. The meeting will be held from 1:00 p.m. to 4:00 p.m. with a 15-minute break midway and 30 minutes qu

61、estions and answers following. 會議將于下午1點到4點舉行，中間有15分鐘的休息， 隨后是30分鐘的問答。 第54頁/共59頁 9. The resolutions of.were passed/approved unanimously. 關(guān)于的決議獲得一致通過。10. The meeting adjourned at 5:00 p.m. 會議于下午五點結(jié)束。11. The next meeting was scheduled for. (date). 下次會議時間定于12. People will be notified in due course of the

62、 date of the next meeting. 下次會議的日期將另行通知。 第55頁/共59頁ExerciseTask: Read the following meeting agenda, filling in the blanks according to the Chinese given in the brackets. The Greentown Works Sports ClubThe Annual General Meeting of the Greentown Works Sports Club will be held at the Canteen on 20th Au

63、gust, 2011 at 8:00 a.m.AGENDA1. _ （說明何人因何事不能出席）Apologies for absence 第56頁/共59頁2. _ （上次會議記錄）3 Matters arising thereon4. Correspondence5. _ （秘書的年度報告）6. _ （財務(wù)委員的年度報告）7. Election of: a. Officers b. Committee c. Honorary auditorMinutes of the last meeting Secretarys annual report Treasurers annual report 第57頁/共59頁to the clubs constitution:8. _ _ （考慮在俱樂部的章程中增加一條） 20) All retired staff shall be installed as honorary members of the Sports Club.9. _ （其他事項） Helen Secretary To consider the following proposed additionAny other issues 第58頁/共59頁感謝您的觀看。第59頁/共59頁